Shipping Policy

Thank you for choosing ShopZenviro. We are committed to delivering your eco-friendly products as quickly and sustainably as possible.

Eco-Friendly Packaging

As part of our commitment to the environment, all orders are shipped using 100% eco-friendly, recyclable, or compostable packaging. We minimize plastic use and prioritize sustainable materials to ensure your purchase leaves a smaller footprint.

Processing Time

Most orders are processed within 1–2 business days of payment confirmation. You will receive a shipping confirmation email with a tracking number once your order is on its way.

Shipping Estimates

Canada: 3–7 business days
United States: 7–12 business days
International: 14–30 business days (where available)

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — follow us on social media or sign up to our newsletter to stay updated.

Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update in the carrier's system.

Customs and Duties (International Orders)

International orders may be subject to customs fees, duties, or taxes charged by the destination country. These charges are the buyer's responsibility and are not included in our product prices or shipping rates.

Delays

Delivery estimates are not guaranteed. Factors outside our control — such as customs clearance, weather events, or carrier delays — may affect delivery times. Please contact us at hello@shopzenviro.ca if your order hasn't arrived within the expected window and we'll look into it right away.